Are you interested in being part of the alpha phase testing group for Spark, our new AI-powered, learning chatbot? Register your interest here.
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Customer
From mastering written communication through to dealing with awkward customers and complaints, there are so many facets to delivering excellent customer service. There’s just as much that goes on behind the scenes as well, creating a culture where going the extra mile for a customer and pursuing continuous improvement are part of business as usual.
For information about new learning added this month, visit 
Curriculum Update.
Supporting your learning
We've pulled together additional resources to support your learning. Visit the campus library for updates, insights and more.
Learning in a hybrid working world
Discussions around the future of workplace learning need to extend beyond simply what happens in a classroom (or its virtual equivalent). Read more from KPMG’s Mike Zealley.
A feast of freely accessible training
The ‘open schedule’ is a line-up of some of the curriculum’s most popular topics, refreshed on a monthly basis, offering dozens of activities that individual learners can simply book themselves onto. View the latest now.
Off The Shelf (OTS) Bookings
On 1 July 2022 an updated and easier method to make OTS bookings went live. See more about the changes we've made.
Bespoke learning, coaching and SMEs
Find out more about the community of inspiring coaches EY has created to support the bespoke learning needs of civil servants.
Interested in our Learning Chatbot, Spark?