Are you interested in being part of the alpha phase testing group for Spark, our new AI-powered, learning chatbot? Register your interest here.

Home Foundations of public administration Leadership and Management Influencing Skills

Influencing Skills

Develop your influencing skills, helping you communicate more persuasively and enhancing your personal credibility
Use your powers of behaviour and adapt your behaviour to suit any given situation to generate beneficial outcomes for all involved

Overview

Cross Civil Service

Your influence is a measure of your ability to affect other people’s attitudes, beliefs and behaviour without using force or formal authority. Contrary to popular belief, it is not a manipulative, one-way process, nor is it about getting your own way and never having to compromise.

As part of your job, the groups you typically look to influence include customers, colleagues and management - none of whom you can force to think or act in a certain way. Even with those groups over which you have more direct authority, such as suppliers or junior colleagues, your relationships will be more effective if they’re based on influence, rather than control. With that in mind, this workshop is designed to introduce you to what influencing really is and the skills it requires.

Please refer to the course flyer for a full description of the learning. Visit the open course schedule to see upcoming dates for all available learning.