Professional Skills Course (PSC) – Client Care and Professional Standards (Compulsory Core Module of the PSC)

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Professional Skills Course (PSC) – Client Care and Professional Standards (Compulsory Core Module of the PSC)

Identify and deal with matters of ethics (including harassment, bullying and wellbeing in the workplace), professional conduct, risk management and client care
Develop ways of working with others, managing time, organising projects and professional development
Understand practicalities such as the retainer, duties owed to third parties and the court, undertakings, fees and client care
Identify and solve problems in a practical way

Overview

Off the shelf (OTS)

This module is offered as 2 separate days of training, which can be taken together on consecutive days or individually at different times to suit learners. This module develops participants understanding of professional conduct, client care and work management.