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Home Specialist skills Operational Delivery City & Guilds Level 3 Certificate in Debt Management
City & Guilds Level 3 Certificate in Debt Management
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Understand the core principles of debt recovery and collection
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Learn how to prepare a case for debt recovery and collection
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Learn how to handle customer communication and to monitor debtor payments
Overview
Cross Civil Service
Civil servants working in debt management for the Department for Work and Pensions (DWP) and HM Revenue and Customs (HMRC) undertake important work that can have a significant effect on how the government is perceived by the general public.
This year long course, designed by the Operational Delivery profession in collaboration with DWP and HMRC, will help improve your debt recovery and collection skills.
Please refer to the course flyer for a full description of the learning.
Delivery method
Digital
Course duration
12 months
Please use the links below to book onto the relevant course.
DWP – learn.civilservice.gov.uk
DWP Social Fund – learn.civilservice.gov.uk
DWP Child Maintenance – learn.civilservice.gov.uk
HMRC – learn.civilservice.gov.uk
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