ITIL® 4 Foundation Certificate in IT Service Management

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Home Specialist skills Service Management ITIL® 4 Foundation Certificate in IT Service Management

ITIL® 4 Foundation Certificate in IT Service Management

Learn the key concepts in the ITIL 4 framework that build upon Lean, Agile, DevOps and other practices and how these enable business value to be co-created
Understand the 7 guiding principles of ITIL 4
Understand the 4 dimensions of service management

Overview

Off the shelf (OTS)

The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services. ITIL 4 Foundation introduces learners to the service value system (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation.

Successful completion of this course requires access an external online assessment. The online assessment platform may not be accessible from Civil Service department IT due to security restrictions. If you have any questions or believe you may be impacted by these restrictions, please contact support@governmentcampus.co.uk.

Please note – data may be processed in countries with adequacy agreements in place.