Building a Digital Government Service

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Home Specialist skills Technology and Software Building a Digital Government Service

Building a Digital Government Service

Learn the four phases of designing a digital service (discovery, alpha, beta and live) and what’s required in each phase
Pick up practical tips and suggestions about how to approach each of the four phases
Consider how to put these skills into practice like how to host a user interview or prep for a service assessment

Overview

Off the shelf (OTS)

This blended online course is designed for public servants to learn what 'designing a digital service' actually means and master the step-by-step process of doing so.

What is involved:
A. 6 hours of bite-sized learning. Learn with a group across 4 weeks on an engaging online platform.
B. 2 facilitated “virtual” workshops including one with an expert speaker.
C. Practical tasks for a government context to practice skills.
D. Email notifications to guide progress.
E. An optional virtual forum to discuss the course content with other public servant learners.

Please note – data may be processed in countries with adequacy agreements in place.